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Your Information, Explained Plainly

Privacy Policy

What we collect when you use this site, why we collect it, and the choices you have.

Last updated: August 20, 2026

Key To Escape ("we," "us," or "our") respects your privacy. This page explains what information we collect through keytoescape.com, why we collect it, and what choices you have. If anything here is unclear, reach out any time — contact details are at the bottom of this page.

Information we collect

We collect a few different kinds of information, depending on how you interact with the site:

  • Contact form: your name, email, phone number, and whatever message you send us.
  • Mailing list signup: your email address, if you choose to subscribe for updates and promotions.
  • Booking information: when you book a room, your name, email, and phone number are collected through our booking platform, Bookeo.
  • Site usage data: through Google Analytics, we automatically collect general information like which pages you visit, how long you spend on the site, what device or browser you're using, and roughly where you're located (city/region level, not precise location).

Payment information

We want to be direct about this: we never see, collect, or store your payment card information — not on our website, and not through Bookeo either. When you pay for a booking, your card details are entered directly with our payment processor, PayPal, and secured through PayPal's own encryption and security systems. Neither Key To Escape nor Bookeo ever has access to your full card number.

How we use your information

  • To respond to messages sent through our contact form
  • To process and confirm your room booking
  • To send occasional updates or promotions, only if you've subscribed to our mailing list
  • To understand how visitors use our site, so we can improve it, using aggregated and anonymized Google Analytics data

We do not sell, rent, or trade your personal information to anyone.

Third-party services we use

  • Bookeo — handles room booking and scheduling.
  • PayPal — handles payment processing securely; we never receive your card details.
  • Google Analytics — helps us understand site traffic using cookies and similar technology.

Each of these services has its own privacy policy governing how they handle your information.

Cookies

Our site uses cookies through Google Analytics to understand how visitors use the site. You can disable cookies through your browser settings, or opt out of Google Analytics tracking specifically using Google's opt-out browser add-on.

Your choices

  • Unsubscribe from our mailing list at any time using the link in any email we send you.
  • Request deletion of your contact form or mailing list information by emailing or calling us (details below).
  • Opt out of analytics tracking using your browser settings or the Google opt-out tool linked above.

Children's privacy

Our site is not directed at children, and we do not knowingly collect personal information from children under 13.

Changes to this policy

If this policy changes, we'll update the date at the top of this page. We encourage checking back occasionally if you'd like to stay informed.

Contact us

Questions about this policy or your information? Reach out:

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