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Frequently Asked Questions

HOURS:

Monday - Thursday by appointment only, Contact Us
Friday       5:00pm to 8:30pm
Saturday 12:00pm to 10:00pm
Sunday   12:00pm to 5:00pm

Use the BOOK tab to reserve your weekend adventure.

Additional hours can be accommodated for private events (Mon-Thu 9am to 9pm, and Friday 9am to 4pm)
Please  contact us for more information (603) 809 4018 or email  Info@keytoescape.com

 

Q: What are your COVID-19 procedures?

A:

  • Temperature checks for every staff member
  • 6ft separation mandated between staff and customers
  • Digital waiver forms (on your smart phone)
  • Hand Sanitizer stations and air purifiers in all public spaces & in each individual game
  • Ample time between games provides time to clean each room, lobby and restroom 
  • We locked our exterior doors to control groups from crossing paths while inside

    

Q: How much does it cost?

A:$29 per individual ticket: 60 minute adventure.
    $35 per individual ticket: 90 minute adventure.

 

Q: How do we make a reservation?

A: Click on the  Book icon on our website or Facebook page, or call 603-809-4018.

 

Q: Do we have to book the entire room?

A: You are only required to purchase the number of tickets equal to the number of people in your party.

  • All our games our private, so you don’t have to worry about strangers joining into your party!
  • The Incident and The Cuckoo's Nest have a minimum of 4 people, maximum of 8 people.
  • The Western Whistle and The Blind Tiger have a minimum of 2 people and maximum 6 people.
  • The House in the Woods has a minimum of 2 people and maximum 8 people.
  • You must book the minimum number of tickets (or more) in order to reserve a time slot
  • You can add players to your team, up to the room's maximum. Contact us ahead of time so we can communicate payment options.

 

Q: What does a Private Adventure mean?

A: All of our games are private games, meaning once the minimum ticket quantity is purchased (2 or 4 depending on the game), all other tickets are removed publicly from the website. This means that no strangers will have the opportunity to purchase tickets to add in with your group. If others from your group would like to add on to the original booking, they will need to contact us to book over the phone or through a private emailed link.

 

Q: What Difficulty Level should we pick?

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A: Our difficulty levels were created for the following user experiences:

 1: Kid Friendly:
Designed for kids 10 to 12 years old.  at least 1 adult is required to play in the adventure.
  2: Beginner:
For anyone that has never played an escape room before or those who may have played a few escape rooms unsuccessfully.
This version is also appropriate for larger groups mixed of kids ages 8+ and a few adults.
  3: Standard:
Our average play difficulty level. Built to be completed by people that have played escape rooms before.
  4: Challenging: 
Targeted for those players that have previously completed at least 10 escape rooms with no more than three hints.

 

Q: When do we need to arrive? How long will we be locked up?

A: You need to arrive 15 minutes before your scheduled start time in order to complete the  pre-game setup. 
All games begin promptly at their scheduled time.
Participants of a group who arrive late may not be allowed into a current game.
You are given 60 or 90 minutes to complete the room, but may escape in less time.

 

Q: Who can Play?

A: We cater to nearly everyone!

  • Those who are 18+ can book and play any of our adventures.
  • Ages 16 and 17, can play any of our games but an adult 18+ must accompany them to the facility for liability reasons.
  • For children under 16 we require a parent or guardian to be present in the adventure room with the kids.

The Cuckoo's Nest has a minimum age of 16 due to the content of the 1940's asylum.  Contact us for a minor consent form to allow anyone under 16 years old to play The Cuckoo's Nest themed room.

The Cuckoo's Nest is on our first floor, and is our only wheelchair accessible adventure.

 

Q: What if it snows?

A: In the event of winter weather, Key to Escape may choose to close in order to ensure the safety of their staff, as well as customers.
If Key to Escape chooses to close for the storm, you will receive a phone call. Bookings will be rescheduled for a later date.
If Key to Escape chooses the winter weather does not warrant closing, they do still recognize that some people may not wish to travel. In this event, please call (603) 809-4018 to re-schedule your event
If you choose to cancel your event, rescheduling must be booked within 30 days of original booking

 

Q: What are my options if I have children under age 16?

A: The House in the Woods is great for kids ages 10+.
The Incident and The Western Whistle are great for ages 14+

 

Q: What is an escape room?

A: A timed adventure, where players use only items hidden around the room to solve riddles,
piece together puzzles and work together as a team to escape, or complete an objective within the time limit.

 

Q: What is the difference between the 60 and 90 minute adventures?

A:  The 90 minute version is the 60 minute game plus an additional 30 minutes of  games & puzzles.

 

Q: Is it Scary?

A: Our rooms are not meant to be scary. Instead of thinking of a haunted house, think more like a scavenger hunt with puzzles and locks.

 

Q:   Where are you and where do we park?

A: We are in Nashua NH, at 3 Bud Way, Unit 21, conveniently located between Exit 6 and Exit 7W on Rte 3 / Everett Turnpike.  Use our  Find Us page for directions from where you are located.

We have ample free parking  check out our map .

 

Q: Are we smart enough?

A: Everything you need to escape is provided in the room, however if you get stuck our Game Master can provide clues and hints to help along the way.
The real question is, can you effectively work together with your team to piece together the puzzles and find the Key to Escape?

 

Q: Can we use our mobile phones?

A: No, there is no need for any outside information necessary for any or our adventures.  We understand that life goes on while you are in our game, therefore you can have your phone in the room.  If you receive a call or text that you must answer,  we ask that you leave the adventure and return when the call is complete.

 

Q: It is Safe?

A: Absolutely! Every room has a dedicated clearly marked emergency exit, with no locking mechanism.
You are NEVER locked in, and always maintain access to the emergency exit.
Our facility and games have been inspected and approved by the Fire Marshal with the city of Nashua.
Each of our games have a dedicated employee, who will be closely monitor your progress throughout your time with us, ensuring a safe experience for all.

 

Q: More questions?

If you did not find your answer here, please use our  Contact Us page